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How to Create an Email Address in DirectAdmin

An email address on your own domain looks more professional than a free mailbox. You can create one in the DirectAdmin control panel in a few minutes and start using it in your browser right away.

What you need before you start

  • A web hosting service with the DirectAdmin control panel.
  • A domain added to the service.
  • A name for the address, e.g. info, sales or your own name.

Creating the mailbox

  1. Log in to DirectAdmin

    In the service control panel, click the DirectAdmin button. You’ll be logged in automatically. If not, use the credentials from the “Logins” section.

  2. Open E-mail Accounts

    In DirectAdmin, go to E-mail Manager > E-mail Accounts. You’ll see the existing mailboxes. Click Create account.

    The list of existing mailboxes.

  3. Fill in the mailbox details

    Fill in the fields:

    • Username – the part before the @ sign, e.g. info.
    • Email Quota (Meg) – mailbox size in megabytes. If you enter 0, only your total hosting quota applies.
    • Send Limit – emails you can send per day. If you enter 0, no separate limit applies, only the general server limits.
    Password requirements

    If the password contains only lowercase letters, it must be at least 15 characters long. If it’s 10–15 characters, it must include at least one uppercase letter and one number.

    Mailbox name, password and quota.

    Click Create account.

  4. Log in to the mailbox

    Once the mailbox is created, you’ll see the login details and email client settings. Note down the server name, as you’ll need it to connect the mailbox to Outlook or your phone.

    The server name and ports.

    In the service control panel, click WebMail. Log in with the full email address and password.

Did it work?

Send an email from the new mailbox to another of your addresses and reply to it. If the message is sent and received, the mailbox is ready.

FAQ

How do I change the mailbox password?

In DirectAdmin, under E-mail Accounts, click the edit button next to the mailbox and enter a new password. Remember to update it on your phone and in Outlook too.

How do I forward emails to another address?

Go to E-mail Manager > Forwarders and create a forwarder. You can add several recipients.

How do I set an out-of-office auto-reply?

Go to E-mail Manager > Autoresponders, write the message and set the period.

My emails land in the recipient’s spam folder

Usually the domain’s DNS is missing SPF and DKIM records. If the domain is hosted elsewhere, add these records at your domain provider. More: How to point a domain to Redfox Cloud.

How do I connect the mailbox to Outlook or my phone?

Use the server name, IMAP port 993 and SMTP port 465 with SSL/TLS. Step by step: How to add an email account to Microsoft Outlook.

What’s next

If you run into trouble, contact us via live chat or email.

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