1. TERMS AND DEFINITIONS
1.1 Redfox Cloud – Service Provider – Redfox Cloud UAB, company code 305419496, VAT payer code LT100013740613, registered office address Rygos g. 46, R55, LT-05272 Vilnius, Lithuania.
1.2 Client – a natural or legal person who orders and uses Redfox Cloud Services. A natural person who orders and uses the Services for purposes not related to their business, trade, craft or profession (for consumer purposes) is referred to in these General Terms as the “Consumer Client”.
1.3 Parties – Redfox Cloud and the Client together, each individually referred to as a “Party”.
1.4 Services – internet (web) services provided by Redfox Cloud, such as domain registration and administration, website hosting, provision of SSL certificates, VPS and KVM VPS server rental, dedicated servers, game servers and other related services and solutions indicated on the Website.
1.5 General Terms – these general terms and conditions of service provision of Redfox Cloud UAB, which establish the main procedure for the provision of the Services and the rights and obligations of the Parties.
1.6 Special Terms – specific Service plans, technical parameters and pricing, which together with these General Terms and the Privacy Policy constitute the Agreement.
1.7 Agreement – an agreement between the Client and Redfox Cloud for the provision of Services, comprising the General Terms, Special Terms and the Privacy Policy.
1.8 Website – the website administered by Redfox Cloud at https://redfoxcloud.com/.
1.9 Client System – the self-service area at https://www.redfoxcloud.com/dashboard, intended for Service management, orders and communication.
1.10 Account – the Client’s personal access to the Client System, created after the Client completes the registration form.
1.11 Administrator rights (Root/Admin access) – full control and responsibility for managing the operating system of the rented server (VPS, Dedicated server), which the Client performs independently.
1.12 IP address reputation – an assessment of the reliability of an IP address performed by third parties, based on the nature and history of traffic sent from that address.
1.13 Trial (Beta) services – new or test Services that are not subject to standard quality and availability guarantees.
1.14 Privacy Policy – Redfox Cloud personal data processing rules published at https://www.redfoxcloud.com/en/privacy-policy.
1.15 Service reservation costs – direct costs incurred by Redfox Cloud (e.g. Domain registry fees, resource reservation in the infrastructure) which are included in the Service fee and in certain cases are non-refundable.
1.16 Security Scanning – an automated process during which Redfox Cloud tools periodically inspect files, databases, and network traffic within the Service environment to detect malicious code, viruses, or other security vulnerabilities.
1.17 Subscription Period – the Service term selected by the Client when placing the order (e.g. 1 month, 12 months), paid for in advance.
1.18 Automatic Renewal – a feature whereby, upon expiry of the Subscription Period, the Service is automatically renewed for a further period of the same duration and the fee is charged to the Client Payment Method without any separate action by the Client.
1.19 Payment Method – a payment instrument stored in the Client Account (a payment card or another instrument supported by the Payment Service Provider) which the Client has authorised for recurring payments.
1.20 Payment Service Provider – a third party that technically initiates and processes payments and stores Payment Method data.
1.21 Payment Date – the day on which Redfox Cloud initiates the charge of the renewal fee to the Payment Method.
1.22 Chargeback – a dispute, reversal or forced refund of a completed payment initiated by the Client or by the Client bank or payment institution outside of Redfox Cloud.
2. GENERAL PROVISIONS
2.1 The General Terms are a legally binding document for the Parties. Every Client must comply with them, regardless of whether they have registered in the Client System and have an Account therein. Services may only be used after familiarising oneself with the General Terms and committing to comply with them. If the Client does not agree with the General Terms (or part thereof), they have no right to order Services, use them or register in the Client System.
2.2 Redfox Cloud reserves the right to unilaterally amend the General and Special Terms if the nature of the Services, business model or pricing changes, or if this is necessary due to changes in legislation or instructions from state authorities.
2.3 Customers are informed about the changed General Terms and Conditions by e-mail or in the Customer system. The amended General Terms and Conditions enter into force after their publication on the website and apply only to the ordering of Services, use of the Services and their provision made after the amendment of the General Terms and Conditions. If the Customer does not agree with the changes to the General Terms and Conditions, he can no longer order the Services or extend the term of using the ordered Services. If the Customer orders the Services or extends the term of using the Services after the publication of the changes to the General Terms and Conditions, it is considered that he fully and without exception agrees with the changes to the General Terms and Conditions.
2.4 Right to reject orders: Redfox Cloud reserves the right within 5 (five) business days from receipt of the order to unilaterally decline or cancel the order and terminate the Agreement if the Client does not meet internal risk assessment rules, has previously abused the Services, or if there are reasonable doubts regarding the legality of the order.
2.5 Redfox Cloud is not liable for damage or inconvenience if the Client has not familiarised themselves with the General Terms, even though such an opportunity was provided. It is deemed that Redfox Cloud has duly fulfilled its duty to inform by providing links to these documents at the time of ordering.
3. AGREEMENT AND ITS SUBJECT
3.1 In order to conclude the Agreement, the Client must submit a Service order to Redfox Cloud, provide all required correct information, confirm that they have read and agree with the General and Special Terms (including the Privacy Policy), and pay for the Services in the prescribed manner.
3.2 The Agreement is deemed concluded and enters into force from the moment the Client performs all actions specified in this clause and Redfox Cloud receives the Client’s payment for the ordered Services. Only upon receipt of payment does Redfox Cloud become obliged to reserve infrastructure resources or execute the order. For Services subject to Automatic Renewal, the Agreement remains in force for successive Subscription Periods until terminated in accordance with clause 4.5.7 or Section 8.
3.3 The Client assumes full responsibility for the accuracy of the information provided when placing the order. If due to incorrect Client data the provision of Services becomes impossible (e.g. incorrect domain name), Redfox Cloud is not liable for losses incurred by the Client.
3.4 Redfox Cloud undertakes, itself and/or through third parties, to provide the Client with quality Services that meet the selected parameters. The Client undertakes to accept the provided Services, to use them in accordance with these General Terms, the Special Terms and applicable legislation, and to pay the agreed price for them on time.
4. SERVICE ORDERING AND RENEWAL
4.1 A new order on the Website is deemed submitted only after successful payment for the selected Services. In the Client System, the Client may renew existing Services or upgrade their plan, but such actions take effect and Service parameters change only when Redfox Cloud receives full payment according to the method chosen by the client. Creating a shopping cart, generating an invoice or initiating a plan change without actual payment does not create an obligation for Redfox Cloud to provide or change Services.
4.2 Since performance of the Services (resource reservation, domain registration) starts automatically and immediately after successful payment, the submitted order can no longer be modified. If the Client has placed an order with errors, they must follow these General Terms regarding termination of the Agreement or refunds (see section 8).
4.3 Redfox Cloud reserves the right to adjust the price of ordered Services for future periods, but the price does not change for the already paid period.
4.4 Service renewal procedure:
4.4.1 No later than 7 (seven) days before the expiry date of the Service, Redfox Cloud informs the Client by email about the upcoming expiry, stating the renewal price and the payment options available in the Client System. The invoice is issued and provided to the Client after successful payment and is also available in the Client System. If the Service is subject to Automatic Renewal, the notice additionally states the renewal amount, the Payment Date and information on how to disable Automatic Renewal.
4.4.2 To renew the Service, the Client must pay for the renewal no later than by the end of the current term, except for the exception specified in clause 4.4.3. For Services subject to Automatic Renewal, payment is made in accordance with clause 4.5.
4.4.3 Dedicated servers: Payment for the renewal of dedicated servers must be made no later than 1 (one) day before their expiry date; where Automatic Renewal applies, the fee is charged within the deadline set out in clause 4.5.3.2. If payment is not made on time, the server may be shut down and data wiped (see clause 8.6.4).
4.4.4 In the event of a late payment for a dedicated server, the Client must immediately contact [email protected] to inquire about the possibility of manual Service restoration. If the server data has not yet been permanently deleted and technical restoration is feasible, the Service may be renewed upon the Customer paying a specified additional manual restoration fee and settling all outstanding balances. Redfox Cloud does not guarantee data preservation or server availability if payment is overdue by more than 24 hours (see clause 8.6.4).
4.5 Automatic Renewal of Services:
4.5.1 Application: Automatic Renewal applies to all Services by default in order to ensure uninterrupted provision. The Client is clearly informed of this when placing the order, before payment is made. The Client may disable Automatic Renewal at any time in accordance with clause 4.5.7.
4.5.2 Client consent: By placing an order and adding a Payment Method, the Client grants Redfox Cloud and the Payment Service Provider an authorisation, valid until revoked, to periodically charge the Payment Method with the renewal fee for the relevant Service within the deadlines set out in clause 4.5.3. The authorisation remains valid until revoked by the Client.
4.5.3 Time of charge: The renewal fee is charged before the end of the current Subscription Period:
4.5.3.1 For web hosting, Cloud PRO hosting, KVM VPS and game server Services – 3 (three) calendar days before the expiry date.
4.5.3.2 For dedicated servers – 5 (five) calendar days before the expiry date.
4.5.3.3 For domains – up to 30 (thirty) calendar days before the expiry date, subject to the requirements of the relevant domain registry.
4.5.4 Advance notice:
4.5.4.1 Redfox Cloud notifies the Client by email of each upcoming automatic charge no later than 3 (three) calendar days before the Payment Date, stating the Service, the amount, the Payment Date and information on how to disable Automatic Renewal.
4.5.4.2 If the renewal price is higher than the price for the current Subscription Period, the notice is sent no later than 30 (thirty) calendar days before the Payment Date.
4.5.5 Renewal price: The Redfox Cloud rates in force on the Payment Date apply to the automatic renewal of a Service. The Client acknowledges that the renewal price may differ from the price of the first order, including due to expired promotions or discounts.
4.5.6 Renewal period: The Service is renewed for a Subscription Period of the same duration as the one in force before renewal, unless the Client has selected a different duration in the Client System.
4.5.7 Cancellation:
4.5.7.1 The Client may disable Automatic Renewal at any time and independently in the Client System, in the Payments section or in the renewal window of the relevant Service. Cancellation takes effect immediately, no reason needs to be given and no fees apply.
4.5.7.2 For the cancellation to take effect for the current period, it must be performed no later than 24 (twenty-four) hours before the Payment Date.
4.5.7.3 The Client may also request the disabling of Automatic Renewal by email at [email protected] or [email protected], or by submitting a request via the live chat support channel. In such a case, the request is processed no later than within 1 (one) business day of its receipt.
4.5.7.4 After Automatic Renewal is disabled, the Service continues to be provided until the end of the paid Subscription Period and may be renewed manually in accordance with clause 4.4.
4.5.8 Validity of the Payment Method: The Client must ensure that at least one valid Payment Method with sufficient funds is available in the Account. Redfox Cloud is not liable for the suspension or termination of a Service caused by an invalid, expired or insufficiently funded Payment Method.
4.5.9 Updating payment instrument data: Redfox Cloud and the Payment Service Provider may participate in account updater services provided by card issuers and automatically update the card data stored in the Account so that the provision of Services is not interrupted. Redfox Cloud does not guarantee that such data will be received or updated.
4.5.10 Payment instrument verification: When adding a Payment Method or before renewal, a verification (authorisation) transaction for a nominal amount may be initiated, which is cancelled immediately and is not debited from the Client.
4.5.11 Failed payment: If the fee cannot be charged on the Payment Date, Redfox Cloud has the right (but not the obligation) to repeat the charge attempts up to 5 (five) times within 7 (seven) calendar days and, where several Payment Methods are stored in the Account, to attempt the charge against them. The Client is notified of a failed payment by email. If the fee cannot be charged before the end of the Subscription Period, clause 8.6 applies.
4.5.12 Domain specifics: Domain Services are renewed subject to the deadlines set by the registries, therefore the fee may be charged considerably earlier than the domain expiry date. Once a domain has been successfully renewed, fees paid to registries are non-refundable (see clause 8.2.1).
4.5.13 Suspension at the initiative of Redfox Cloud: Redfox Cloud has the right not to perform the automatic renewal, having notified the Client, if the Service is suspended due to a breach of the General Terms, has reached End-of-Life (6.8) or is no longer provided.
4.5.14 Previously ordered Services: For Services ordered before the Client System update, Automatic Renewal does not apply until the Client independently adds a Payment Method in the Client System. By adding a Payment Method, the Client also grants the authorisation for recurring charges set out in clause 4.5.2.
5. CLIENT SYSTEM, ACCOUNT AND DATA SECURITY
5.1 Data accuracy: The Client undertakes to provide correct, accurate and complete registration and order information. Registration using another person’s data is prohibited. If Redfox Cloud has reasonable doubts about the authenticity of the data, it has the right to request identity documents, and if they are not provided – to restrict, suspend or cancel the Account and stop processing orders.
5.2 Personal nature of the Account: The Account is created personally for the Client. The Client may not transfer it to third parties, except in cases where the “Additional users” function is used.
5.3 Account sharing: If the Client grants access to their Account or Services to other Redfox Cloud users (e.g. developers or employees), the Client assumes full legal and financial responsibility for the actions, orders and damage caused by these persons to Redfox Cloud infrastructure. Redfox Cloud does not interfere in disputes between the Client and their authorised persons.
5.4 Responsibility for security: The Client is fully responsible for the confidentiality and security of their login data (passwords).
5.4.1 The Client is liable for any damage arising from the use of an insecure password or disclosure of data to third parties (except where data leaked due to direct fault of Redfox Cloud).
5.4.2 The Client undertakes to use secure, industry-standard passwords and, where possible, enable two-factor authentication (2FA).
5.5 Self-administration (Administrator rights): The Client has full administrator rights (Root access) to rented VPS and dedicated servers. The Client is personally and exclusively responsible for managing the operating system of such servers, configuring software and ensuring security at their own cost and risk. Redfox Cloud is not responsible for fixing errors resulting from improper administrative actions by the Client.
5.6 Account deletion: The Client may delete the Account only if they have no active Services, by submitting a written request by email to [[email protected]](mailto:[email protected]). The Account is deleted only after Automatic Renewal has been disabled for all Services and the stored Payment Methods have been removed. Redfox Cloud may store certain Account data after its deletion to the extent provided by law and the Privacy Policy.
6. SERVICE PROVISION AND OBLIGATIONS OF THE PARTIES
6.1 Specific technical parameters of the Services are indicated in the Special Terms or on the Website.
6.2 Redfox Cloud undertakes to:
6.2.1 Provide quality Services, ensuring 99.9% monthly availability (SLA), except for scheduled maintenance, emergency works or force majeure circumstances.
6.2.2 Subject to technical feasibility, the Service shall be activated within 3 (three) business days. If activation is not possible, the Customer shall be informed separately before the end of the activation period. In the case of domain names, the application shall be submitted to the registry within the same timeframe.
6.3 Fair Usage Policy (FUP): The Customer undertakes to adhere to the principles of fair usage and not to exceed the data transfer limits specified in the Special Conditions (Service Plan description). To ensure network stability for all Customers, Redfox Cloud reserves the right to:
6.3.1 Limit the internet connection bandwidth (speed) if the Customer exceeds the data transfer limits assigned to their specific plan.
6.3.2 At the Customer's request to increase the established limits, additional charges may be applied upon agreement between the Parties, based on the then-current Redfox Cloud rates.
6.3.3 Limit bandwidth without prior notice if the instantaneous traffic generated by the Customer is disproportionately high, causes network congestion, or otherwise negatively affects the overall bandwidth of the Redfox Cloud infrastructure.
6.4 Prohibited software and activities: It is strictly prohibited to host or use any malicious software on servers, including but not limited to network scanners, DDoS attack generators, DNS flood tools, botnet control software or cryptocurrency mining tools. Upon detecting such activity, Redfox Cloud has the right to immediately and without notice block the Account and terminate all Services without refunding payments.
6.5 IP address reputation: Redfox Cloud is not responsible for the reputation of provided IP addresses in third-party databases (blacklists) at the time of ordering. The Client has no right to a specific IP address, and Redfox Cloud reserves the right to change the assigned IP address for technical reasons.
6.6 Backups: The Client is the final and sole party responsible for making and storing backups of their data in external locations. Redfox Cloud does not assume responsibility for data loss due to hardware failure, software errors or Client actions.
6.7 Security suspensions: Redfox Cloud has the right, without prior notice, to suspend the provision of Services if the Client’s website faces a security threat (e.g. a DDoS attack) or if the Client’s activities cause disruptions in the technical platform.
6.7.1 Automated Security Scanning: To ensure the security of the overall infrastructure and other Customers, Redfox Cloud has the right to periodically scan the files and information within the Customer's Service environment using automated tools.
6.7.2 Upon detection of viruses, malware, security vulnerabilities, or other threats, Redfox Cloud reserves the right to immediately and without prior notice suspend the provision of Services until the Customer eliminates the security threats.
6.7.3 Redfox Cloud shall not be liable for any losses incurred by the Customer due to such Service suspension, and the restoration of Services may be subject to an additional administration fee (see Section 7.6).
6.8 End-of-Life of Services: Redfox Cloud has the right to discontinue technologically outdated Service versions or products (e.g. obsolete operating systems, control panels), by notifying the Client 14 calendar days in advance. In such a case, Redfox Cloud offers the Client migration to a newer Service or proportionally refunds money for the unused period. The Client is responsible for data migration before the specified deadline.
7. PAYMENT FOR SERVICES
7.1 Service price: Use of the Services is subject to a fee, except where Redfox Cloud provides a trial period. Current rates are indicated on the Website and/or in the Client System at the time of ordering. All prices are indicated including VAT (where applicable).
7.2 Payment procedure: The Service fee is paid in advance (prepaid) for the selected term. Redfox Cloud starts executing the order or renewing Services only after receiving full payment. The invoice is issued after successful payment and provided to the Client in accordance with clause 7.3.
7.3 Receipt of invoices: The Client agrees to receive invoices in electronic form. Invoices are sent to the email address specified in the Account and are available in the Client System. After an invoice is issued, the data on it cannot be changed.
7.4 Reservation costs: Service reservation costs are included in the fee. If the Client terminates the Agreement early, payments made are not refunded (except for the 30-day guarantee in clause 8.1), as they cover resource reservation costs incurred by Redfox Cloud.
7.5 Consequences of late payment: If the Client does not pay the invoice for Service renewal on time:
7.5.1 Redfox Cloud has the right to suspend the provision of Services until payment is received.
7.5.2 A late payment administration fee specified in the Special Terms may be applied, subject to the procedure set out in clause 7.10.
7.5.3 An additional one-time fee may be charged for restoring (reconnecting) a suspended Service, subject to the procedure set out in clause 7.10.
7.6 Additional administration fees (Abuse fees): Redfox Cloud reserves the right to charge for additional technical support or administration activities that exceed standard support, subject to the procedure set out in clause 7.10. This includes:
7.6.1 Restoring IP address reputation (removal from blacklists) if the block occurred due to the Client’s actions (e.g. spam).
7.6.2 Investigation and remediation of incidents caused by the Client’s improper server configuration or security vulnerabilities.
7.6.3 Staff time spent responding to requests from law enforcement or other authorities regarding the Client’s activities.
7.6.4 Administration of Chargebacks and the related costs applied by the Payment Service Provider.
7.7 Rate changes: Redfox Cloud has the right to change Service rates by informing the Client 30 calendar days in advance. The changed rates apply from the next renewal of the Subscription Period. If the Client does not agree with the new rates, the Client has the right to disable Automatic Renewal and/or not to renew the Service before the Payment Date; in such a case the Service is provided until the end of the paid period. If the Client continues to use the Services after the price change, it is considered that they agree with the new pricing.
7.8 Storage and security of the Payment Method:
7.8.1 The Client payment instrument data is stored not by Redfox Cloud but in the infrastructure of a Payment Service Provider compliant with the PCI DSS standard. Redfox Cloud has no access to the full payment card number, its security code or other full authentication data.
7.8.2 By adding a Payment Method, the Client confirms that the payment instrument belongs to them or that its owner has granted express permission to use it to pay for the Services.
7.8.3 The Client may remove or change the Payment Method at any time in the Client System. If the only Payment Method is removed, Automatic Renewal is no longer performed and Services must be renewed manually.
7.9 Chargebacks:
7.9.1 In the event of any question regarding a completed or upcoming payment, the Client undertakes to first contact Redfox Cloud by email at [email protected] or [email protected], or via the live chat support channel, and not to contact the bank or payment card issuer directly.
7.9.2 Initiating a Chargeback without first contacting Redfox Cloud is deemed a breach of the Client payment obligations under the Agreement.
7.9.3 Upon receiving notice of a Chargeback, Redfox Cloud has the right to immediately suspend the provision of all Client Services, restrict the ability to pay by payment card in the Account and terminate the Agreement in accordance with clause 8.5.
7.9.4 The Client undertakes to cover all costs incurred by Redfox Cloud in connection with the Chargeback, including dispute handling fees applied by the Payment Service Provider.
7.9.5 Redfox Cloud reserves the right to contest any Chargeback by submitting to the payment institution data evidencing the transaction and the fact that the Services were provided.
7.9.6 The provision of Services and the ability to pay by card are restored once the Client has settled all outstanding amounts and the costs related to the Chargeback.
7.10 Procedure for applying fees:
7.10.1 As a standard practice, Redfox Cloud does not apply additional administration, late payment or restoration fees.
7.10.2 The fees referred to in clauses 7.5.2, 7.5.3 and 7.6 are applied only after the Client has been informed in writing in advance (by email or in the Client System) of the specific amount and grounds of the fee and has given consent. If the Client does not consent, the relevant additional actions are not carried out.
7.10.3 The requirement of prior consent set out in clause 7.10.2 does not apply to costs actually incurred by Redfox Cloud towards third parties (including Payment Service Providers, domain registries, legal or accounting service providers) as a result of the Client actions, omissions or breach of the General Terms. Such costs are reimbursed in their actual amount on the basis of supporting documents.
7.10.4 For domain Services, fees set by the registries (including the domain redemption fee) are calculated individually for each domain in accordance with the rates in force at the relevant registry; the Client is informed of them before the action is carried out.
8. WITHDRAWAL, TERMINATION AND REFUNDS
8.1 30-day money-back guarantee: The Client has the right, without giving reasons, to withdraw from the Agreement within 30 (thirty) calendar days from the first order of the Service and receive a refund, except for the exceptions specified in clause 8.2. This guarantee applies both to Consumer Clients and to legal entities.
8.1.1 Refund after automatic renewal: Where a Service has been automatically renewed, the Client has the right, within 14 (fourteen) calendar days from the Service renewal date, to withdraw from the renewed Subscription Period and receive a refund of the amount paid for it. The exceptions specified in clause 8.2 also apply in this case. Once the refund has been made, the provision of the Service is terminated and clauses 8.6 and 8.7 apply.
8.1.2 A Consumer Client also retains all rights provided for in mandatory provisions of law, which these General Terms do not limit.
8.2 Refund exceptions: The money-back guarantee does not apply to the following Services, which start immediately or whose costs Redfox Cloud cannot recover from third parties:
8.2.1 Domain registration, transfer or renewal: Fees paid to registries are final and non-refundable.
8.2.2 Dedicated server rental: Due to specific resource reservation and activation costs.
8.2.3 SSL certificates: If they have already been issued by certification authorities.
8.2.4 Service plan upgrades and additional resource fees: One-time fees for service plan upgrades, addition of supplemental resources, or individual configuration changes are non-refundable.
8.2.5 Services that were fully provided or whose provision was suspended due to breaches of these General Terms.
8.2.6 Expiration of Guarantee: The money-back guarantee does not apply, and paid fees (or any parts thereof) are non-refundable, once the periods set out in clauses 8.1 or 8.1.1 have elapsed.
8.2.7 Services paid for with cryptocurrency or other digital assets: due to exchange rate volatility and the irreversibility of such transactions, these payments are non-refundable. In exceptional cases Redfox Cloud may, at its own discretion, refund the funds as credit in the Client Account.
8.2.8 Services in respect of which the Client has initiated a Chargeback (see clause 7.9).
8.3 Refund procedure: A refund request is submitted by email at [email protected] or [email protected], through the Client System or via the live chat support channel. If the Service is subject to a refund guarantee, Redfox Cloud refunds the money no later than within 14 (fourteen) calendar days from receipt of the request. The money is refunded by the same method used for the original payment. Redfox Cloud does not control when the refunded funds reach the Client account, as this depends on the deadlines set by the Client bank or payment institution.
8.4 Termination after the refund period: If the Client terminates the Agreement after the periods set out in clauses 8.1 or 8.1.1 have elapsed, payments made are not refunded and are not recalculated for the unused period. They are considered compensation for Service reservation costs and administrative expenses.
8.5 Termination due to Client fault: Redfox Cloud has the right to terminate the Agreement without notice if the Client breaches the General Terms (e.g. performs DDoS attacks, sends spam or exceeds the FUP). In such a case, payments for the unused period are not refunded.
8.6 Suspension, shutdown of Services and deletion of data:
8.6.1 When the Subscription Period expires and payment has not been received, including where the automatic charge under clause 4.5.11 has failed, the provision of the Service is suspended immediately. While suspended, the Service is unavailable, but the Client data is retained.
8.6.2 The Client may restore a suspended Service by settling the outstanding amount within 7 (seven) calendar days from the date of suspension.
8.6.3 Once 7 (seven) calendar days have elapsed from suspension and payment has not been received, the Service is shut down and all Client data stored on it, including backups, is permanently deleted. Data restoration is not possible after this point.
8.6.4 Dedicated servers may be wiped immediately after their expiry, without applying the periods set out in clauses 8.6.2 and 8.6.3.
8.6.5 Domains are subject to the deadlines and redemption procedure set by the relevant registry. Restoring a domain after its expiry may be subject to a fee set by the registry, calculated individually in accordance with clause 7.10.4.
8.7 The Client is solely responsible for downloading their data backups before termination of the Agreement or expiry of Services.
8.8 Abuse of the money-back guarantee:
8.8.1 The purpose of the money-back guarantee is to allow the Client to verify whether the Services meet their needs. Redfox Cloud does not tolerate abuse of this guarantee.
8.8.2 Abuse includes, among other things: repeatedly purchasing and refunding the same or a similar Service; ordering several Services in advance with the intention of refunding them; creating Accounts in order to use the guarantee repeatedly.
8.8.3 The guarantee provided for in clause 8.1 may be applied to the same type of Service no more than once every 180 (one hundred and eighty) calendar days. This restriction does not apply to the refund provided for in clause 8.1.1.
8.8.4 If at least one indication of abuse is established, Redfox Cloud has the right to unilaterally reject a refund request.
8.9 Upon submission of a refund request or termination of the Agreement, Automatic Renewal for the relevant Service is disabled and the stored Payment Method is no longer used for it.
9. INTELLECTUAL PROPERTY
9.1 Ownership rights: All intellectual property rights to the Services, Website, Client System, their content, control panel design, logos, trademarks, software, website templates, design elements and all updates or modifications thereto belong exclusively to Redfox Cloud. Use of the Services does not grant the Client any ownership rights to Redfox Cloud assets or intellectual property.
9.2 Licence restriction: The Client is granted only a limited, non-transferable and revocable licence to use Redfox Cloud intellectual property (e.g. control panel or website builders) only to the extent necessary for direct use of the ordered Services. No content may be copied, distributed or used on other platforms without prior written consent from Redfox Cloud.
9.3 Use of Client trademark: The Client grants Redfox Cloud the right, free of charge and for an unlimited time, to use the Client’s name and logo for marketing purposes (e.g. client lists, on the Website, in commercial offers). The Client may revoke this consent at any time by notifying Redfox Cloud by email at [email protected].
9.4 Prohibited actions: The Client is strictly prohibited from changing, modifying, copying the Website or Client System source code, applying reverse engineering or performing any other actions that may damage system integrity or security.
10. PERSONAL DATA AND DATA PROTECTION
10.1 Data processing: Redfox Cloud processes Client personal data in accordance with the Privacy Policy, which is an integral part of this Agreement. The Client confirms that they have read the Privacy Policy and agree with the purposes and procedures of data processing specified therein. Data necessary for processing payments and Automatic Renewal is transferred to the Payment Service Provider, as set out in the Privacy Policy.
10.2 Responsibility for content: The Client is solely responsible for ensuring that the collection and processing of personal data on their rented resources complies with the GDPR and other legal acts.
10.3 Law enforcement requests: Redfox Cloud has the right, without separate consent from the Client, to disclose Client data and information about Services used to law enforcement authorities upon receipt of an official request under the laws of the Republic of Lithuania or other competent jurisdictions.
10.4 Security: Redfox Cloud implements reasonable technical and organisational measures to ensure infrastructure security, but the Client is responsible for the security of their websites, applications and passwords (see section 5).
11. LIABILITY OF THE PARTIES
11.1 Limited liability: Redfox Cloud is liable only for direct losses of the Client caused by Redfox Cloud’s intent or gross negligence. Redfox Cloud is not liable for any indirect losses, lost profits, business interruption or data loss (see clause 6.6).
11.2 Maximum liability: The total liability of Redfox Cloud under this Agreement is limited to the amount the Client actually paid for Services in the 12 (twelve) months preceding the event that caused the damage, but not exceeding 100% of the monthly fee for the specific Service.
11.3 Exclusion of liability: Redfox Cloud is not liable for Service disruptions or damage if caused by:
11.3.1 Failures of third-party communication systems, power supply or internet hubs.
11.3.2 Cyber-attacks (DDoS, hacking, viruses) that could not reasonably be foreseen or avoided by standard security measures.
11.3.3 Insecure Client code, outdated software, plugins or lost login data.
11.3.4 Illegal activities by the Client or third-party claims regarding content hosted by the Client.
11.4 Client liability: The Client is fully responsible for hosted content, its compliance with Lithuanian law and for damage caused to third parties or Redfox Cloud infrastructure. The Client undertakes to compensate all losses of Redfox Cloud (including fines and legal costs) arising from breaches of the Agreement by the Client.
11.5 Force majeure: The Parties are not liable for non-performance of obligations due to circumstances beyond their control (war, natural disasters, government restrictions, global network failures).
12. INFORMATION EXCHANGE AND COMMUNICATION
12.1 Main communication channel: All notices related to performance of the Agreement, Service disruptions, invoices or changes to these General Terms are sent by email to the address specified in the Client’s Account or provided directly in the Client System.
12.2 Moment of receipt: The Parties agree that email notices are considered received on the next business day after sending, and notices in the Client System – at the time of publication.
12.3 Client’s duty to inform: The Client must ensure that the contact details (email address, phone number) specified in the Account are up to date, correct and working. In case of changes, the Client must update them in the Client System without delay.
12.4 Liability for unreachability: Redfox Cloud is not liable if notices do not reach the Client due to incorrect contact details, a full mailbox or filtering rules set by the email service provider (e.g. message moved to spam).
12.5 Confidentiality: Communication between Redfox Cloud and the Client (including messages in the ticket section of the Client System) is confidential and may not be disclosed without the consent of the other Party, except where required by law.
12.6 Abuse of complaints: If any person or Client abuses the illegal content reporting system and submits clearly unfounded complaints, Redfox Cloud reserves the right to suspend the examination of such complaints for a reasonable period.
13. FINAL PROVISIONS
13.1 Applicable law: The Agreement, General Terms and Special Terms are governed by the law of the Republic of Lithuania.
13.2 Assignment of rights: Redfox Cloud may at any time assign its rights and obligations under the Agreement to third parties without the Client’s consent, ensuring that the Client’s legal position and the scope of rights and obligations do not worsen.
13.3 Dispute resolution by negotiation: All disputes between the Parties are resolved by negotiation. If the Parties do not resolve the dispute within 30 (thirty) calendar days, disputes are finally settled in a competent court of the Republic of Lithuania according to the registered office of Redfox Cloud, except where mandatory jurisdiction is provided by law.
13.4 Out-of-court consumer dispute resolution: A Consumer Client may resolve disputes without going to court. First, such a Client must submit a written complaint to Redfox Cloud by email at [email protected].
13.5 Contacting authorities: If within 14 (fourteen) days from receipt of the claim Redfox Cloud does not respond or does not satisfy the consumer’s claim, the Consumer Client may contact:
13.5.1 State Consumer Rights Protection Authority (VVTAT): Vilniaus g. 25, 01402 Vilnius, email [email protected], website https://www.vvtat.lt.
13.5.2 Communications Regulatory Authority of the Republic of Lithuania (RRT): Mortos g. 14, 03219 Vilnius, email [email protected], via the system [https://epilietis.lrv.lt](https://epilietis.lrv.lt).
13.5.3 Online Dispute Resolution platform (ODR): http://ec.europa.eu/odr/.
13.6 Integrity of the Agreement: If any provision of this Agreement is declared invalid by a court, this does not affect the validity of the remaining provisions.