Services

Your server looked after while you work

No in-house administrator? We monitor your server around the clock, install security updates, check its health regularly, and fix problems before they hurt your business.

From 49 € + VAT per month per server

Choose a plan

Who is server management for?

For anyone who has a server but not the time or the person to look after it.

Online stores and business systems

When downtime means lost orders: online stores, CRMs, customer systems.

Security without the worry

Updates at an agreed time, firewall and SSH hardening, regular server health audits.

An administrator on demand

Admin hours included for day-to-day work, extra hours at a clear rate.

Choose a plan

Price per server per month. Works for Redfox Cloud servers and for servers hosted elsewhere.

Basic

49 € + VAT / month

Up to −15 % when you order a longer period

24/7 automated monitoring (uptime, CPU, RAM, disk) with alerts
Response on working days 9:00–17:00, answer within 1 working day
Monthly OS and security updates at an agreed time
Baseline hardening: firewall, fail2ban, SSH protection
Server health audit every 3 months, with a PDF report
1 hour of admin work per month included
Short monthly report

Recommended

Pro

129 € + VAT / month

Up to −15 % when you order a longer period

Everything in Basic, plus:
Response on working days 9:00–17:00: critical issues within 4 hours, others within 1 working day
Server health audit every month, with a PDF report
Updates every 2 weeks, urgent security fixes within 1 working day
Web stack management: nginx/Apache, PHP, MySQL/MariaDB, SSL certificates
Performance tuning: slow queries, caching, resource analysis
Quarterly security audit with recommendations
4 hours of admin work per month included
Priority chat support with an administrator on working days 9:00–17:00
SLA target: 99.5 % availability
Help with migrating or scaling your server

Enterprise

299 € + VAT / month

Up to −15 % when you order a longer period

Everything in Pro, plus:
Response every day 9:00–22:00, weekends and public holidays included
Critical issues within 2 hours, others the same day
Flexible update window: we update after working hours and respond at once if anything goes wrong
Urgent security fixes the same day
6 hours of admin work per month included
Extra hours at 35 €/h
Priority chat support with an administrator every day 9:00–22:00
SLA target: 99.5 % availability

The monthly price, with automatic discounts, is locked in when you order and does not change on renewal.

Server health audit

We check your server's overall health regularly and send you a clear PDF report: what is fine, what to keep an eye on and what needs fixing. Basic customers get one every 3 months, Pro and Enterprise customers every month.

Network: ping, jitter, packet loss, internet speed against the contracted speed
Resources: availability, CPU, RAM, disk, iowait, website response time
System: security updates, SSL validity, services, firewall, SSH, logs
Dedicated servers: CPU and SSD temperatures, SSD health, SMART and ECC errors, PSU, RAID
Dedicated servers: CPU, RAM and SSD speed – checked against the baseline
Every value is shown on a scale with its limits, so you see the state at a glance

Sample Basic report (PDF) Sample Pro report (PDF)

Compare plans

	Basic	Pro	Enterprise
Health checks and reports
Server health audit with a PDF report	every 3 months	monthly	monthly
Network measurements (ping, packet loss, speed)
Hardware checks for dedicated servers (temperatures, SSD, PSU)
Monthly report
Security and updates
Flexible update window after working hours	—	—
Urgent security fixes	—	within 1 working day	same day
OS and security updates	monthly	every 2 weeks	every 2 weeks
Firewall, fail2ban and SSH hardening
Security audit with recommendations	—	quarterly	quarterly
Malware and rootkit scan	every 3 months	monthly	monthly
SSL certificate expiry monitoring
Open ports and services check
Login and suspicious activity log review	—
User and access review	—	quarterly	quarterly
Monitoring and response
Response time	within 1 working day	critical within 4 h	critical within 2 h
Working hours	Mon–Fri 9–17	Mon–Fri 9–17	Every day 9–22, incl. holidays
SLA target	—	99.5 %	99.5 %
24/7 monitoring with alerts
Other issues	within 1 working day	within 1 working day	same day
Priority chat support with an administrator	—
Administration
Included admin hours	1 h/month	4 h/month	6 h/month
Web stack management (nginx/Apache, PHP, DB, SSL)	—
Performance tuning	—
Help with migrating or scaling	—
Extra hours	45 €/h	45 €/h	35 €/h
Price
Price excl. VAT	49 €/month	129 €/month	299 €/month

How it works

Order and pay

Choose a plan, a server and a period, and pay by card, bank link, PayPal or from your balance.

We agree on access

Within 1 working day we get in touch and agree on access and an update window.

Relax – we look after your server

We monitor your server around the clock, install updates on time, run audits and send you reports – so you do not have to think about it.

Extra work

Extra admin hours (Basic, Pro) 45 €/h
Extra admin hours (Enterprise) 35 €/h
Urgent work outside working hours (no response guarantee) 70 €/h
Server migration (e.g. CentOS 7 → AlmaLinux 9) from 250 €

Discounts

−10 % When the server we look after is your Redfox Cloud VPS or dedicated server.
−15 % For your second and further servers, if you already have active server management.
up to −15 % When you order a longer period: 3 months −5 %, 6 months −10 %, 12 months −15 % (first order).

Discounts stack and are applied automatically when you order, but the total discount never exceeds 25 %. Prices exclude VAT.

Important terms

Monitoring runs 24/7, but it sends automated alerts. We respond during working hours: Basic and Pro Mon–Fri 9–17, Enterprise every day 9–22, weekends and public holidays included.
We look after Linux servers only.
All discounts together never exceed 25 %.
Not included: writing application code and supporting third-party applications.

Full server management terms

Frequently asked questions

Does my server have to be hosted with you?

No. We also look after servers hosted elsewhere. If the server is a Redfox Cloud VPS or dedicated server, you get −10 %.

Which systems do you support?

We look after Linux servers: Ubuntu, Debian, AlmaLinux, Rocky Linux and other popular distributions. If yours runs a release that is no longer supported, such as CentOS 7, we can migrate it to a supported version (from 250 €).

What does "we respond during working hours" mean?

Monitoring runs around the clock and we learn about problems straight away, and we respond during working hours. Basic: working days 9:00–17:00, answer within 1 working day. Pro: working days 9:00–17:00, critical issues within 4 hours, others within 1 working day. Enterprise: every day, weekends and public holidays included, 9:00–22:00, critical issues within 2 hours, others the same day.

What is the flexible update window?

On the Enterprise plan we can install updates after working hours, when the load on your server is lowest, and we respond at once if anything does not work as it should afterwards. On Basic and Pro, updates are installed at an agreed time during working hours.

What are the SLA terms and limits of liability?

The Pro and Enterprise plans have an SLA target of 99.5 % server availability. The Basic plan has no SLA target. How availability is calculated and the limits of liability are set out in the server management terms, which you accept when you order.

What if I use up the included hours?

Extra work costs 45 €/h, or 35 €/h on the Enterprise plan. Before starting anything larger, we always agree the scope and the price with you.

Will the price change when I renew?

No. The monthly price, with any automatic discounts, is locked in when you order and stays the same on renewal. The longer-period discount applies to the first order only.

What access do you need?

SSH access with a key. We agree on access after you order; please do not send passwords by e-mail.

How do I cancel?

The service is paid for the period you choose. If you do not renew it, we stop the care when the period ends and remove our access to the server.